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When You Leave

Discharge and Home Health Care

Discharge Planning
Every patient is assessed for discharge planning needs by a nurse case manager. The nurse case manager works closely with you and your family, your physician, primary nurse, and the rest of your health care team to develop a safe and therapeutic discharge plan. That discharge plan provides for any continued care needs you may have after you leave the hospital.

Discharge Instructions
Before you leave the hospital, your physician and nurse will give you detailed instructions regarding your continued recovery. You will be told about medications, special diets, activity restrictions and the need for follow-up care. You will receive an instruction sheet that we will ask you to sign. If there is something you do not fully understand, please ask questions before you leave the hospital. If you have any additional questions or concerns regarding your discharge plan after you leave the hospital, contact your physician directly. Your discharge information will also have a phone number to call if you have further questions about your home care.

Going Home
When your doctor feels that you are ready to leave the hospital, he or she will authorize a discharge from the hospital. Discharges are before 2 p.m., but can vary.

Here are few tips to make the discharge process run smoothly:

  • Be sure you and/or your caregiver have spoken with a discharge planner and that you understand what services you may need after leaving the hospital
  • Verify your discharge date and time with your nurse or doctor
  • Have someone available to pick you up
  • Collect any belongings we may have held for you in our safe
  • Check your room, bathroom and bedside table carefully for any personal items
  • Make sure you and/or your caregiver has all necessary paperwork for billing, referrals, and prescriptions

Home Health Care
Your physician may decide that you need follow-up care at home. If so, your doctor may refer you to home care program and services may include nursing care, personal care by a home health aide, physical therapy, occupational therapy, speech therapy, medical social services, as well as arrangements for needed medical supplies and equipment. Services may be covered by Medicare, Medicaid or paid privately by the individual. Patients always have the right to select the agency of their choice and Carney Hospital can provide a comprehensive list of other home care services located within your community. Please speak to your physician or discharge nurse case manager for a list of agencies.

Financial Information About Your Hospital Bill

Your insurance provider, not Carney Hospital, decides what will and will not be paid for during your hospital stay. Carney Hospital will file a claim directly with your insurance company as soon as administratively possible after your discharge or treatment. We will bill you for any co-payments and/or balances not paid for by your insurance. Please keep in mind that you may also receive different bills for specific services provided during your hospital stay, such as diagnostic imaging and anesthesiology services.

What do I do if I have a question about my bill?
Our Patient Accounts Department can assist with most billing and payment questions. Contact Patient Accounts at 800-664-3884.

Financial Counseling Services and Health Insurance Enrollment
Massachusetts state law requires all residents to have health insurance. If you do not have insurance, our financial counselors can assist you through the application and eligibility process for a range of state and federally sponsored health insurance options. Please call to make an appointment for assistance or to arrange payment plans.

Financial Counseling Services
617-296-4000, ext. 4554

Office Hours
Monday through Friday, 8:30 a.m.- 4:30 p.m.

Pay Bill Online

Patient Satisfaction Survey

Shortly after you leave the hospital, you may be randomly selected to receive a confidential patient satisfaction survey about your hospital stay. Please take a few minutes to let us know about your experience by completing and returning the survey. Your ratings and comments are important to help us improve care.